At Velvet Ovens, we strive to provide fresh, high-quality baked goods and a satisfying customer experience. Due to the perishable nature of our products, our refund and return policy is outlined below.

1. Order Cancellation

Orders may be canceled within a limited time after placement.

• Cancellations are only accepted within 1 hour of placing the order
• Once the order is processed or prepared, it cannot be canceled
• To request a cancellation, please contact us immediately

2. Returns Policy

Due to hygiene and safety reasons, we do not accept returns on baked goods and food items once they have been delivered.

However, exceptions may apply in cases where:

• The product received is damaged
• The wrong item was delivered
• The product is not as described

3. Refund Eligibility

You may be eligible for a refund or replacement if:

• The item was delivered in a damaged condition
• You received an incorrect product
• The order was not delivered due to an error on our part

To qualify:

• You must notify us within 24 hours of delivery
• Provide clear photos or evidence of the issue

4. Refund Process

Once your request is reviewed and approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days, depending on your payment provider
• In some cases, we may offer a replacement instead of a refund

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after delivery
• Incorrect delivery details provided by the customer
• Failed delivery attempts due to unavailability of the recipient
• Minor variations in design, decoration, or color (as products are handmade)

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, reach out to us for assistance

7. Contact Us

For any refund or cancellation requests, please contact us:

Velvet Ovens
Email: support@velvetovens.com